About Working @ FanMail:
FanCentric, LLC / FanMail Marketing is a boutique software and professional services agency serving the music, media, entertainment and sports industries. Our goal is to help better connect our clients with their fans through innovative database, mobile, email, social and site technology solutions and marketing services. We work with some of the most progressive and advanced organizations in the world. We continue to grow year over year and there is lots of room for leadership and advancement.
Our culture embraces creativity and forward thinking technical problem solving, small agile team initiatives and ongoing personal excellence. We like rock 'n roll, fast cars and fixing geeky data problems. We like the process of understanding client needs and building best in class software solutions. We’re looking for engineers, designers, marketers and more with a love of digital media and an excitement for the direct-to-consumer future. We’re looking for old pros and new blood alike.
If you think you might be a good fit for our team, simply send your resume, a cover letter and any portfolio and references to: jobs a+ fanmailmarketing dot com.
Current Positions @ FanMail:
Project Manager:
A Project Manager at FanMail is part of a team of Professional Services Consultants that are allocated to lead client projects, programs or client training. The primary responsibility of a Project Manager involves leading and executing project related work. Project Managers serve as the owner of a project, program or training engagement, as well as the owner of the client relationship as it relates to the execution of the work effort. Project Managers are expected to leverage ExactTarget and FanMail applications and feature knowledge, and business and marketing domain expertise, in combination with the expertise of a FanMail cross functional team to achieve success.
Overall, a Project Manager is looked to as both a source of leadership and a resource of FanMail, providing various types of project execution to satisfy our clients and performing various other ad-hoc activities in support of our growing Services organization. The work environment is fast paced and deadline focused. A successful Project Manager operates efficiently in a fast paced and demanding environment, maintains composure, demonstrates leadership through maturity and communicates in an exemplary manner.
Primary Responsibilities:
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Lead and/or provide support to client Services engagements, to include projects, programs or client training.
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Play a key role in/manage a client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication.
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Overall responsibility for project’s success.
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Review and analyze project scope.
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Create program charter, project plan, timeline, schedules, etc.
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Review client-side dependencies and timeline. Schedule and lead client meetings.
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Assemble and lead appropriate cross functional teams. As necessary, lead geographically-dispersed virtual teams.
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Lead and participate in internal knowledge transfer.
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Communicate regularly with client to include status meetings and quarterly business reviews.
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Identify issues and escalate to the necessary and appropriate team members and stakeholders.
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Track progress against the project plan and timeline. Track and review individual and project team utilization.
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Track and review budget vs. actual project costs.
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Identify project risks and gaps in requirements.
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Facilitate and resolve client concerns.
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Manage client expectations.
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Establish and nurture positive relationships across Services and FanMail.
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Lead and effectively manage discussions with mid-to-upper level corporate executives.
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Owner of overall project tasks and deliverables.
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Provide content expertise in the areas of the ExactTarget application and features, and business and marketing domain expertise.
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Prepare appropriate presentations, communication, status reports, and documentation as required on behalf of the client
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Participate in the development of and monitor and support of materials and deliverables implemented by the service team.
Requirements Position Requirements:
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Strong customer focus.
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Excellent written and verbal communication skills.
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Teamwork/collaboration.
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Ability to multi-task and prioritize.
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Strong organizational and analytical skills.
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Demonstrate solid problem solving skills and business maturity.
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Time management skills.
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Conflict resolution skills.
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Ability to follow direction and complete required tasks independently.
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Highly motivated, self-starter, with the ability to direct work efforts independently
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MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
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Demonstrates strong business acumen.
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Experience with defining specifications and requirements (business and/or technical) using a structured methodology.
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Experience creating project plans, project schedules and associated project materials.
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Flexibility to travel.
The ideal candidate will have a proven consulting background demonstrated by previous work with ExactTarget, an enterprise ESP, a marketing/advertising agency, a marketing or technology consulting firm, or as an executive-level digital marketing expert within a corporation known for skill and thought-leadership within the digital space.
Remote based employee applications will be accepted. Preferred Cities: Indianapolis, Austin, San Francisco, Los Angeles, Cincinnati, New York, Minneapolis.
**This position allows you to work from home. Expected Travel will be a minimum of 25%.
Technology Specialist:
The Technology Specialist works within Client Services at FanMail, implementing custom solutions integrated with the ExactTarget one-to-one messaging platform. The Technology Specialist is a consultant with deep application and feature knowledge of ExactTarget, as well as specific technology domain expertise. These consultants typically engage on a project basis in concert with the Implementation Team and work with both FanMail and ExactTarget customers on the following type of engagements:
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Solution Design and Architecture (Medium and High Complexity)
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Domain specific advisory and subject matter experts
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Scripting and Query development
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Data mapping and extract strategies
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Relational Data / Data Schema
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Web Services and API development
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Reporting
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Custom application development projects
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Technology Specialist consultants are billable resources with a majority of their time spent on client facing engagements. Types of projects may include, but are not limited to, custom profile center development to house subscriber preferences for email and mobile communications, custom web page development utilizing landing pages within ExactTarget, API integration with a client's CRM toolset and the ExactTarget application to trigger email and mobile communications. Clients include major, recognizable brands with a global presence.
Requirements:
A consultant with at least three years of client facing experience working on software or general technology projects. In addition to some level of relevant technology domain expertise, this individual must have basic project management skills and be able to contribute meaningfully to client deliverables and proposals. Technology Specialists work in collaboration with Implementation Consultants to deliver against scoped projects. Technology Specialists are expected to have or quickly develop one skill in each of the outlined categories.
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Previous experience with a software professional services or consulting firm (SaaS preferred)
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Ability to lead and effectively manage technical discussions
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Knowledge of enterprise software applications (CRM, POS, SFA)
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Ability to work effectively in a fast paced, entrepreneurial environment
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Experience with programming languages (MS.NET, JAVA)
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Some experience with API programming
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Experience with SQL and relational data
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Experience with XML/XSLT/XPATH
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Knowledge of Internet development technologies (HTML, XML, Web Services, web development tools, etc)
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Four year college degree (computer science, computer technology or similar degree preferred)
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Some client facing travel may be required
Specific skill requirements: the ideal candidate will have proficiency in the following areas, but need not be at an expert level:
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JAVA development
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Front-End web development (HTML, CSS, JavaScript, JQuery, etc)
